• Introduction
• Support Processing
  • Support-Order
  • Support-Providing
  • Support-Invoicing
• Help for self-help
  • Fault Descriptions
    • Printer is not printing
      • Status LED not lit
      • Status LED shows error
      • Untypical behaviour
      • After Windows Update/Upgrade
      • After the initial/or reconnect of the data cable 
      • After the printer was turned on
    • Print result inadequate
      • Feed but no printed image
      • Printed image has a low contrast
      • Only partially printed image
      • Printout shows outages
      • Printout is cut off
    • Wrong print position
    • Ribbon feed faulty
      • Ribbon wrinkling
      • Ribbon moves out of the printer
      • No ribbon transport
    • Label feed faulty
      • Labels gets damaged
      • Label feed faulty
      • Labels are not centered
  • Fault Cause / Troubleshooting
    • Licensing
    • Hardware
      • Printhead
        • Printhead is not snapped correctly
        • Dirty printhead
        • Defective printhead
      • Powersupply
      • Buffering battery exhausted
      • Data-cable errors
      • Mainboard defective
      • Firmware parameters faulty
      • Firmware faulty
      • Ribbon malfunction
        • Ribbon transport
        • Not correct inserted ribbon
        • No ribbon inserted
        • Wrong ribbon dimensions
        • Unsuitable type of ribbon
        • Reuse of ribbon
        • Ribbon is not inserted correctly
      • Label sensor malfunction
        • Calibration necessary 
        • Label sensor at the wrong position
        • Dirty label sensor 
        • Ambient light
      • Label transport malfunctions
        • Label unwinding faulty
        • Label guidance faulty
        • Label backfeed faulty
      • Platen damaged or worn out
      • Label guidance or holders asynchronous
      • Interface defective
      • corded adapter
    • Software
      • Printer driver
        • Driver copy
        • Printer driver not found
        • Wrong driver settings
        • Wrong interface choosen
        • Direct thermal mode
        • Printer offline or paused
        • USB printers are not recognized
      • Software settings
        • Margin adjustment
        • Setting of the printing temperature
        • Setting of the printing speed
        • Offset settings
      • Wrong maximal print width
    • Labels
      • Wrong rolled labels
      • Wrong label version
      • Labelstock exhausted
      • Not correct inserted labels
      • Label roll to big
  • Installation Printerdriver
    • Printerdriver USB
    • Printerdriver Network
  • Video Tutorials