Help for self-help > Fault Cause / Troubleshooting > Software > Software settings

Subject	Content	Remarks
Affected Printers	all
Cause	The values for the offset are incorrect.
Troubleshooting	Please enter correct values for the offset in the software or driver.	The offset affects normally the feed distance in the tear off mode and cut mode.

Here an exampel from eXtra4/2:

Here the settings from the Bartender driver:

Offset settings