Subject

Content

Remarks

Affected Printers

all

Cause

a) USB-data-cable is plugged in the wrong port (e.g. Ethernet port)

b) data-cable is not snapped in firmly

c) data-cable is defective

Troubleshooting

a+b) unplug and reconnect the data-cable. Ensure the correct seating of the plug.

c) If the troubleshooting mechanisms a+b do not work, please use a different data-cable. Preferred one that was successfully used before (e.g. from another working printer or scanner)