Subject

Content

Remarks

Affected Printers

all

Cause

- Surges in the power network

- sending wrong commands to the printer

Troubleshooting

- reload the Firmware with an appropriate tool into the printer

Advice

- faulty Firmware-Updates can leave the printer in an inoperable state

- perform a Firmware-Update only if you have relevant experience (consult the manual)

- in most of the cases the Firmware-Update will be performed by our Online-Support